Intent matching

Your project can have many intents. When the user says anything, Alan AI matches the user’s utterance to the most appropriate intent in the dialog script. To do this, Alan AI evaluates every intent separately and assigns different weights, or match scores, to intents.

Match score values range from 1.0 — the most accurate match, to 0.0 — no match. Once all intents are scored, Alan AI selects the highest scoring intent as the best match. If all intents are scored 0, no intent is matched and Alan AI plays an error message.

To see match scores, open Alan AI Studio logs, make sure the Input filter is on and check the score next to the user’s input in the list.